FREQUENTLY ASKED QUESTIONS

CUSTOMERS

GENERAL

Activpass allows you to discover, book and pay for high quality fitness activities, wellness and beauty experience near you.

Whether you wish to find peace at the yoga class, pamper yourself with a spa treat or get a new haircut, Activpass lets you do so from one single platform.

Gain access to deals and discounts today!

You can browse and make booking for classes / services in the comfort of your home - through our website (www.activpass.com) or through the Activpass mobile app. Activpass mobile app is completely free to download and use. Download today!

You can make payment via credit or debit card. Your credit or debit card will be charged immediately upon approval of the transaction.

BOOKING / RESCHEDULE / CANCELLATION

Tap on MY WALLET icon on the top right corner of the home screen and select MY SCHEDULE. This will list your scheduled appointments. You can also reschedule or cancel upcoming appointments on this page.

Activpass only allows for advance bookings through the app or website. No drop-ins will be entertained.

Unless otherwise stated by our partners, our standard cancellation policy for classes/services is no less than 24-hours. For last minute cancellation, please contact the merchant directly. This rule also applies to both ala-carte and package purchases.

Last minute deals are strictly non-cancellable.

If you miss a class or service and fail to cancel in advance, you will be charged the full amount of the service or class.

Similarly, No Show for a session in a package, will result in a forfeiture of that particular session.

The merchant will contact you should they need to cancel/re-schedule your appointment.

Packages purchased thru Activpass are considered sold and non-refundable. It is solely the discretion of the service provider to provide a refund as they deem fit.

DBS POINTS / POSB DAILY$ REDEMPTION

You must be an existing DBS Bank Internet Banking customer and an existing DBS credit card holder to check and redeem your DBS Points.

DBS/POSB Debit cardholders will not earn DBS Points/POSB Daily$ for puchases made on Activpass. Hence, you will not be able to redeem DBS Points/POSB Daily$ on Activpass.

There is no minimum number of DBS Points/POSB Daily$ that you have to redeem.

There is no minimum purchase amount requirement to utilise your DBS Points/POSB Daily$.

No, you do not earn DBS Points/POSB Daily$ on the amount paid with DBS Points/POSB Daily$ for purchases made on Activpass. You will earn DBS Points/ POSB Daily$ on the nett amount paid for a purchase using any eligible DBS/POSB credit card.

Yes, you will earn Activpass Points on the nett amount that you paid using your DBS Points/POSB Daily$ and/or credit/debit card.

Every $1 spent on Activpass earns you 2 Activpass Points.

No, you will be refunded in Activpass Points of the equivalent amount. You can check for the refunded Activpass Points by tapping on My WALLET icon.

No, only Activpass purchases made using DBS Points/POSB Daily$ will be shown in the DBS Points/POSB Daily$ redemption history.

Kindly contact DBS Bank Hotline for further assistance, 1800 111 1111.

ACTIVPASS POINTS

Earn – For every $1 that you spend (i.e.amount debited from your card) on Activpass, you will be awarded 2 Activpass Points. All points earned are rounded down to nearest whole number.

Redeem – You can redeem 100 Activpass points in your wallet for $1 off your next booking.

Your Activpass Points earned are shown in MY WALLET icon.

All Activpass Points will be credited into MY WALLET 72-hours after your credit/debit card has been charged. This happens after the service or class has taken place.

You will not be able to earn Activpass Points for cash transactions.

You can use Activpass Points to offset the payable amount for the next service, class, package, and Gift Cards. You can utilise your Activpass Points at the checkout page.

Activpass Points earned at any point will expire by the end of the following half of the year.

The cut off periods is as follow:

Points earned between 1 July to 31 December > Expiry: 30 June.

Points earned between 1 January to 30 June > Expiry: 31 December.

SERVICE PROVIDER’S LOYALTY PROGRAM

Tap on MY WALLET icon > MY VOUCHERS. You will see the free service or class which you have redeemed. You can eligible to set up an appointment from here.

GIFT CARD

Tap on MY WALLET icon > PURCHASE GIFT CARD. You will be able to choose from a wide variety of gift card designs and monetary value that you wish to deposit. Simply enter the email of the intended recipient and an email will be sent to the recipient with instructions on how to redeem the Gift Card.

Gift Cards purchased thru Activpass are considered sold and non-refundable once purchased. 

BUSINESSES AND PROFESSIONALS

Activpass is a mobile technology company with business in the fitness, wellness and beauty industry. Activpass offers a comprehensive suite of customer intelligence and customer engagement tools highly customisable to such businesses.

Activpass is a mobile application marketplace that allows users to discover and book from a wide variety of fitness classes, sports coaching, beauty and wellness experiences.

We’re always looking to expand our partner network and would love to speak with you about partnering with us! Complete the contact me form or contact us at contact@activpass.com and one of our team members will be touch with you.

Yes. You can gain access to your business profile and easily make changes to the description, photos and services.

No. You can manage your own schedule 24/7, right from your handphone, tablet or computer screen.

With Activpass, you have the freedom to manage your business on the go - anytime and anywhere.

You can use the Activpass calendar to manage all of your appointments, even the ones that were not made through our platform, at no cost. This way, you gain greater control over your schedule and avoid double bookings.

Our Activpass consumers are encouraged to review the service directly after the session has ended. The more positive recommendations you get, the higher your ratings will be.

Yes. Activpass sends an email reminder and in-app notification to our consumer(s) to remind them of their appointment.

Activpass will send an in-app notification and email to notify you that a booking has been cancelled or rescheduled.

First, contact the consumer(s) and explain the reason for cancellation or re-schedule, suggest and confirm a new appointment date.

Second, make changes to the appointment or class schedule. Activpass will send an email and in-app notification to notify the consumer(s) that the booking has been cancelled or rescheduled.